![]() It severely impacted every facet of our life, fundamentally disrupting, and in many areas, debilitating, various industry sectors, including travel, hospitality, retail, healthcare, and education. It sometimes feels like we have five pandemics raging at the same time with no resolution in sight: The COVID-19 global pandemicĬOVID-19 brought the entire world to its knees. Hospitals and healthcare facilities were overwhelmed and strained beyond capacity. ![]() It has impacted humanity on many levels-a global pandemic, racial inequality and injustice, natural disasters, economic instability, and unemployment. Over the last few years, apocalypse bingo has become a reality. What we faced was not a traditional work-from-home situation but what I refer to as existence from home. Unemployment or even the fear of being laid off added considerable stress on society. Working parents had to juggle work and school. It made them stop and evaluate their current processes, and business models and pressure test their ability to pivot quickly in a dynamic setting. COVID-19 forced business, educational, and government organizations to change their ways of working. Everything had to switch to a contactless, digital platform. Why does humanity have so much adversity in the world?Ģ020 was the year of digital. In this book, I explore the following three pivotal questions: And that is what I have attempted to do in this book. Leading with Empathy is my attempt to elevate the importance of empathy in our technologically advanced world and champion human quality of life. It is essential to accept reality and the impact this hardship has had on humanity before we can emerge more resilient as a community. There has been considerable death, pain, stress, anxiety, and suffering in this world. We have had hurricanes, tornadoes, racial inequality, riots, a global pandemic, wildfires, and unemployment, to list a few. The world has undergone an unprecedented amount of adversity in the last few years. ![]() The adversity I face allows me to truly empathize with humans at a genuine level, embodied by my mantra, "Transform with Empathy." This passion compelled me to write this book on empathy. I have embraced the role of a digital humanist and storyteller, promoting workforce empowerment, empathy, and an enabling culture in organizations. I take every opportunity to drive awareness of empathy and its value in enterprises that believe predominantly in technology to transform their businesses. I have had the good fortune to work with hospitals, assisted healthcare facilities, non-profit organizations, and charitable institutions to help humans (and animals) through technology. Early on in my career, thanks to her guidance, I made it my life’s purpose to improve human quality of life through technology. My mother passed away from cancer in 2009. Attend in-person QCon London (April 4-6, 2022). ![]() Uncover emerging trends and practices from domain experts. ![]()
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